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You are in the Zimmerli Outlet.

 

Only a limited selection of products is available in the Online Outlet. The purchased items cannot be returned or exchanged.

 

Help / FAQs

customer service

For questions about your online purchase, please contact our customer service.

email: [email protected]

orders

1. Are the items displayed in the online shop also available?

In general, articles that are displayed in the Online Outlet are of course also available. However, it may happen that certain colours or sizes are sold out. As soon as you have selected the colour and size on the article page, the respective availability will be displayed.

Available = The item is in stock and can be shipped to you immediately.

Sold out = The article is unfortunately sold out. An order is therefore unfortunately no longer possible.

2. Is there a minimum order value ?

No! You do not need to observe minimum quantities when ordering on www.outlet.zimmerli.com.

3. How can I find out about the status of my order?

You will be informed automatically by e-mail about news concerning your order. Of course you can also receive additional information personally from us or via the ""My Account"" function on our website. For the latter option, however, you must have registered as a customer.

4. Can I still change my order afterwards?

Once you have completed your order and sent it to us, you cannot make any changes yourself.

payment

1. How can I pay at www.outlet.zimmerli.com?

We choose our payment methods very carefully. The method of payment should be as pleasant and uncomplicated as possible for you. Therefore www.outlet.zimmerli.com currently offers the following payment methods:

  • credit card (MasterCard, Visa, American Express)
  • Paypal
  • purchase on account (only in DE, AT and CH), max. 4'000.-

2. Which credit cards are accepted?

We accept the following cards: American Express, Visa and Mastercard.

3. When will my credit card be charged?

Your credit card will be charged after your order is completed.

4. How does payment by PayPal work? What is PayPal?

PayPal is the online payment service with which you can pay securely, easily and quickly on the Internet - and free of charge. Your bank or credit card details are only stored with PayPal. Therefore, they are not sent over the Internet again with every online purchase. You pay with two clicks. Because you access your bank or credit card details stored with PayPal instead of entering them again with every purchase. PayPal payments arrive quickly. Then the seller can ship the goods immediately and you will usually receive them sooner.

You already have a PayPal account?

You will be redirected to a PayPal page within the payment process. After the payment has been made, follow the button which will lead you back to our site - done.

You do not have a PayPal account yet?

To ensure a flawless transaction, it is recommended to set up a PayPal account free of charge before your purchase. Please go to the following website: www.paypal.com

5. How does payment by invoice work?

Order conveniently on account and pay the invoice amount within 30 days after receipt and inspection of the goods. You will receive the invoice by e-mail.

safety

1. Personal data security

www.outlet.zimmerli.com attaches great importance to the protection of your personal data and your right to informational self-determination. We protect your personal data by means of tested encryption technologies. With the SSL (Secure Socket Layer) and 3D Secure procedure, all order and credit card data are transmitted to us in encrypted form and are of course treated confidentially.

2. SSL encryption

The entire cash register and my account area is secured by the SSL protocol and thus protected from access by unauthorised persons. As soon as the URL in the browser line starts with https:// you are in a secure area.

3. 3D Secure Procedure

Credit card payments are protected with the internationally recognised security standard 3D Secure. With the procedures "Verified by Visa" and "MasterCard® Secure Code™", the cardholder authenticates himself/herself using a personalised password known only to the cardholder himself/herself. The password is requested at the end of the payment process and protects you against card misuse by unauthorised persons. If you are not yet registered for this procedure, you can register online in just a few steps during the ordering process or switch to another payment method.

4. Use of personal data

In principle, you can visit our website without directly entering personal data. To optimise our services, data on click behaviour may be stored. Data, such as your IP address, which are technically necessary for communication on the Internet, may be recorded. Evaluations are always carried out in anonymous form and without reference to individuals. However, if you would like to place an order or subscribe to our newsletter, some data such as your name, address and date of birth will be required for smooth dispatch and ordering and will be stored in accordance with our data protection regulations.

dispatch

1. To which countries does outlet.zimmerli.com?

A list of countries to which Zimmerli delivers can be found here.

2. How much are the shipping costs?

All prices are inclusive of the legal value added tax, if applicable plus shipping costs. Exceptions can be found here. We deliver with Swiss Post, GLS and FedEx.

3. What must be observed for deliveries to non-EU countries?

The indicated prices include the value added tax. For delivery to countries outside the European Union this is not applicable. Your invoice amount will automatically be reduced by the corresponding amount. Please note that on delivery, the value added tax applicable in the respective country will be collected by the person delivering the parcel.

4. Who is responsible for delivery ?

The fast and reliable delivery of your parcel within Germany and worldwide is handled by our experienced logistics partner GLS. Within Switzerland we ship by post. USA, Mexico and Russia are sent via our logistics partner Fedex.

5. Can I also have my parcel delivered to a DHL Packstation?

Unfortunately delivery to a DHL packstation is currently not possible.

6. How long does the delivery of my order take?

As soon as your package leaves our premises, you will receive a shipping confirmation from us by e-mail. In a few exceptional cases, longer delivery times can occur due to bottlenecks at the manufacturer. In this case you will be informed by us about the status of your order.

7. What happens if I am not at home at the time of delivery?

If the first delivery attempt is unsuccessful, the GLS driver will leave a card on which, among other things, a telephone number is noted on which you can express delivery or collection wishes. Tip: If you are difficult to reach at home, simply state an alternative delivery address when placing your order - e.g. packing station, workplace, friends, relatives.

return / exchange

1. Can I return goods if I am not satisfied?

www.outlet.zimmerli.com does not grant you the right to return reduced goods.

availability

The product view shows all items available at the time of your visit. Sizes that are not available are shown inactive and cannot be added to the shopping cart.

my account

1. advantages of a customer account

Having your own customer account (My account) on www.outlet.zimmerli.com offers many advantages:

    • Track the shipping status of your order
    • Save popular items in your wish list and share them with your friends
    • Manage an address book with your most frequent delivery addresses
    • Find out about your order history
    • Get regular information about special promotions and news and much more

If you already have a customer account on zimmerli.com, you can use it here. Please note that in the Outlet Shop you will only see the orders that were generated via this platform. The same applies to your customer account at zimmerli.com

As a new customer you can create your own customer account (My Account) in a few steps. Just click here.

2. password forgotten

If you have forgotten your password, simply click on the link "Forgot your password?" during your usual registration. In the next step, enter your e-mail address that you used for your registration. We will send you a new password to this address.